{"id":24077,"date":"2025-10-30T10:33:10","date_gmt":"2025-10-30T14:33:10","guid":{"rendered":"https:\/\/itcloud.absoludev.ca\/?p=24077"},"modified":"2025-10-30T10:40:43","modified_gmt":"2025-10-30T14:40:43","slug":"microsoft-teams-calling-forwarding-update","status":"publish","type":"post","link":"https:\/\/itcloud.absoludev.ca\/en\/microsoft-teams-calling-forwarding-update\/","title":{"rendered":"Important Microsoft Teams Calling Update: External Forwarding Changes Ahead"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"24077\" class=\"elementor elementor-24077\" data-elementor-post-type=\"post\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6fd651ca e-flex e-con-boxed e-con e-parent\" data-id=\"6fd651ca\" data-element_type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-31e6eaa4 elementor-widget elementor-widget-image\" data-id=\"31e6eaa4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"700\" height=\"366\" src=\"https:\/\/itcloud.absoludev.ca\/wp-content\/uploads\/MicrosoftTeamsCallingUpdate@2x-700x366.webp\" class=\"attachment-large size-large wp-image-24068\" alt=\"Illustration of Microsoft Teams external call forwarding changes effective November 1\" srcset=\"https:\/\/itcloud.absoludev.ca\/wp-content\/uploads\/MicrosoftTeamsCallingUpdate@2x-700x366.webp 700w, https:\/\/itcloud.absoludev.ca\/wp-content\/uploads\/MicrosoftTeamsCallingUpdate@2x-250x131.webp 250w, https:\/\/itcloud.absoludev.ca\/wp-content\/uploads\/MicrosoftTeamsCallingUpdate@2x-260x136.webp 260w, https:\/\/itcloud.absoludev.ca\/wp-content\/uploads\/MicrosoftTeamsCallingUpdate@2x-768x402.webp 768w, https:\/\/itcloud.absoludev.ca\/wp-content\/uploads\/MicrosoftTeamsCallingUpdate@2x-1536x804.webp 1536w, https:\/\/itcloud.absoludev.ca\/wp-content\/uploads\/MicrosoftTeamsCallingUpdate@2x-2048x1072.webp 2048w, https:\/\/itcloud.absoludev.ca\/wp-content\/uploads\/MicrosoftTeamsCallingUpdate@2x-120x63.webp 120w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-7e097235 elementor-widget elementor-widget-text-editor\" data-id=\"7e097235\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\r\n\t\t\t\t\t\t\t\t\t<p>Effective November 1st, Microsoft is updating how auto attendants and call queues manage external call forwarding in <span style=\"color: #326fde;\"><a style=\"color: #326fde;\" href=\"https:\/\/itcloud.absoludev.ca\/en\/solutions\/productivity\/cloud-migration-tools-1\/ip-telephony\/\" target=\"_blank\" rel=\"noopener\">Teams<\/a><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-60bca2cd elementor-widget elementor-widget-heading\" data-id=\"60bca2cd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\r\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What\u2019s Changing?<\/h2>\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-5687a4d elementor-widget elementor-widget-text-editor\" data-id=\"5687a4d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\r\n\t\t\t\t\t\t\t\t\t<ul><li>If your customers are using a Domestic Calling Plan, external forwarding will no longer function.<\/li><li>To maintain seamless call routing, they\u2019ll need to transition to a Pay-As-You-Go Calling Plan.<\/li><li>If you&#8217;re transacting through CSP, make sure Azure subscription and overages are enabled.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-64535cd8 elementor-widget elementor-widget-heading\" data-id=\"64535cd8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\r\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why This Matters<\/h2>\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-7b5bf8bb elementor-widget elementor-widget-text-editor\" data-id=\"7b5bf8bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\r\n\t\t\t\t\t\t\t\t\t<p>Dropped calls aren\u2019t just inconvenient \u2013 they\u2019re bad for business. For MSPs, this is one of those subtle backend changes that can quickly escalate into urgent support tickets if left unchecked.<\/p><p>The good news? It\u2019s a straightforward fix \u2013 <strong>if you act now<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-60442e35 elementor-widget elementor-widget-heading\" data-id=\"60442e35\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\r\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Action Steps for Partners<\/h2>\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3c344b23 elementor-widget elementor-widget-text-editor\" data-id=\"3c344b23\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\r\n\t\t\t\t\t\t\t\t\t<p>1. Review your customers\u2019 Teams call flows, especially auto attendants and call queues.<\/p><p>2. Check for any external forwarding configurations.<\/p><p>3. If forwarding is in place, prepare to switch them to a Pay-As-You-Go Calling Plan before November 1st.<\/p>\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-3e355812 elementor-widget elementor-widget-heading\" data-id=\"3e355812\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\r\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A Note on the Bigger Picture<\/h2>\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-7f5813a4 elementor-widget elementor-widget-text-editor\" data-id=\"7f5813a4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\r\n\t\t\t\t\t\t\t\t\t<p>This shift isn\u2019t about adding complexity\u2014it\u2019s about evolving Teams Calling to support modern business needs. But if you&#8217;re caught off guard, you might find yourself fielding tough questions when critical calls don\u2019t connect. A little foresight now can save a lot of headaches later.<\/p>\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t","protected":false},"excerpt":{"rendered":"Effective November 1st, Microsoft is updating how auto attendants and call queues manage external call forwarding in Teams. What\u2019s Changing? If your customers are using a Domestic Calling Plan, external forwarding will no longer function&#8230;. <a class=\"view-article\" href=\"https:\/\/itcloud.absoludev.ca\/en\/microsoft-teams-calling-forwarding-update\/\">View Article<\/a>","protected":false},"author":14,"featured_media":24068,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[17],"tags":[],"class_list":["post-24077","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nouvelles-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Important Microsoft Teams Calling Update: External Forwarding Changes Ahead - ITCloud.ca<\/title>\n<meta name=\"description\" content=\"Microsoft Teams will change external call forwarding rules on Nov 1. Partners must act now to avoid dropped calls and support issues.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Important Microsoft Teams Calling Update: External Forwarding Changes Ahead - ITCloud.ca\" \/>\n<meta property=\"og:description\" content=\"Microsoft Teams will change external call forwarding rules on Nov 1. Partners must act now to avoid dropped calls and support issues.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itcloud.absoludev.ca\/en\/microsoft-teams-calling-forwarding-update\/\" \/>\n<meta property=\"og:site_name\" content=\"ITCloud.ca\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-30T14:33:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-30T14:40:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itcloud.absoludev.ca\/wp-content\/uploads\/MicrosoftTeamsCallingUpdate@2x.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2400\" \/>\n\t<meta property=\"og:image:height\" content=\"1256\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Jean-Francois Chartier\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jean-Francois Chartier\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/itcloud.absoludev.ca\/en\/microsoft-teams-calling-forwarding-update\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/itcloud.absoludev.ca\/en\/microsoft-teams-calling-forwarding-update\/\"},\"author\":{\"name\":\"Jean-Francois Chartier\",\"@id\":\"https:\/\/itcloud.absoludev.ca\/en\/#\/schema\/person\/1b79543377e89a2ac003c9af5a52efa5\"},\"headline\":\"Important Microsoft Teams Calling Update: External Forwarding Changes Ahead\",\"datePublished\":\"2025-10-30T14:33:10+00:00\",\"dateModified\":\"2025-10-30T14:40:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/itcloud.absoludev.ca\/en\/microsoft-teams-calling-forwarding-update\/\"},\"wordCount\":215,\"publisher\":{\"@id\":\"https:\/\/itcloud.absoludev.ca\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/itcloud.absoludev.ca\/en\/microsoft-teams-calling-forwarding-update\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/itcloud.absoludev.ca\/wp-content\/uploads\/MicrosoftTeamsCallingUpdate@2x.webp\",\"articleSection\":[\"Nouvelles\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/itcloud.absoludev.ca\/en\/microsoft-teams-calling-forwarding-update\/\",\"url\":\"https:\/\/itcloud.absoludev.ca\/en\/microsoft-teams-calling-forwarding-update\/\",\"name\":\"Important Microsoft Teams Calling Update: External Forwarding Changes Ahead - ITCloud.ca\",\"isPartOf\":{\"@id\":\"https:\/\/itcloud.absoludev.ca\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/itcloud.absoludev.ca\/en\/microsoft-teams-calling-forwarding-update\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/itcloud.absoludev.ca\/en\/microsoft-teams-calling-forwarding-update\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/itcloud.absoludev.ca\/wp-content\/uploads\/MicrosoftTeamsCallingUpdate@2x.webp\",\"datePublished\":\"2025-10-30T14:33:10+00:00\",\"dateModified\":\"2025-10-30T14:40:43+00:00\",\"description\":\"Microsoft Teams will change external call forwarding rules on Nov 1. 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